D Zone Pet – Terms & Conditions

Last updated: October 2025

Welcome to D Zone Pet!
These Terms & Conditions (“Terms”) govern your use of our website www.dzonepet.com and the purchase of products from us.
By accessing or using our website, you agree to these Terms. Please read them carefully before making a purchase.

1. General Information

This website is operated by D Zone Pet, registered in Lucknow, Uttar Pradesh, India.
Throughout the site, the terms “we,” “us,” and “our” refer to D Zone Pet.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to comply with these Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the site under the supervision of a parent or guardian.

  • You have the legal capacity to enter into a binding contract.

  • You will use the website only for lawful purposes and not for fraudulent or abusive activities.

3. Products & Services

  • We make every effort to display product details, images, and prices accurately. However, errors may occur, and we reserve the right to correct any inaccuracies.

  • All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

  • Product packaging and design may vary from images shown on the website.

4. Pricing & Payment

  • All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

  • We accept multiple payment methods including UPI, debit/credit cards, wallets, and net banking through our secure payment gateway.

  • Orders will be processed only after successful payment confirmation.

  • In case of pricing errors or technical issues, we reserve the right to cancel an order and issue a full refund.

5. Shipping & Delivery

  • We deliver across India. Estimated delivery times are provided during checkout but may vary due to logistics or unforeseen delays.

  • Shipping charges (if any) will be displayed before final checkout.

  • Free delivery is available on orders above ₹999.

  • You are responsible for providing accurate delivery information. We are not liable for delays or losses caused by incorrect addresses or recipient unavailability.

6. Cancellations, Returns & Refunds

Please refer to our detailed Cancellation & Refund Policy for information on order cancellations, product returns, and refund procedures.

7. User Accounts

  • You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account information and password.

  • D Zone Pet is not liable for any loss or damage resulting from unauthorized account access.

  • You agree to provide accurate, complete, and current information while creating your account or making a purchase.

8. Intellectual Property

  • All content on this website — including text, graphics, logos, product images, and layout — is the exclusive property of D Zone Pet or its content suppliers.

  • You may not copy, reproduce, distribute, or use any content without prior written consent from D Zone Pet.

9. Prohibited Uses

You agree not to use this website for:

  • Any unlawful or fraudulent activity

  • Spreading harmful code, malware, or spam

  • Collecting user data without consent

  • Infringing upon intellectual property or privacy rights

Violation of these terms may result in account suspension or legal action.

10. Limitation of Liability

  • While we take every effort to ensure accuracy and reliability, D Zone Pet will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

  • We are not responsible for delays, damages, or losses caused by third-party couriers or logistics providers.

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy.
We value your privacy and use your data only for order processing, customer support, and communication.

12. Modifications to Terms

We may update or modify these Terms at any time without prior notice.
Changes will be effective immediately upon posting on this page. It is your responsibility to review the Terms periodically.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.

14. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

📧 dzonepet@gmail.com | support@dzonepet.com
📞 +91 98382 44282
🏪 D Zone Pet, Shop No. 5, Kalicharan Market, Koneshwaran, Gole Darwaza Chowk, Lucknow, UP 226003